Residents of Stornoway believe that they have paid over the odds to Centrica for yearsWhen Roddy Smith’s teenage daughter became severely disabled, he and his wife sold their home and remortgaged to buy and adapt a bungalow to care for her. But their energy costs soared as they tried to keep her warm through the long Hebridean winters. Smith says that every year he called his supplier, Scottish Gas, to get a better deal, and each time was told that there was only one standard tariff in his area. Their predicament highlights the obstacles faced by energy customers who want to switch, despite rules to open up competition.
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