Delaying and even refusing refunds for cancelled flights due to lockdown results in ‘abysmally low’ customer service scores in Which? survey Ryanair and Virgin Atlantic have been rated the worst airlines for customer service by people who tried to get a refund after their flight was cancelled. Both airlines scored “abysmally low” in a survey conducted by Which? Travel, with eight out of 10 customers saying they were dissatisfied with the refund service they received after their flight was cancelled in 2020.
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